Question 1

What is an ITIL® Foundation certification?

Accepted Answer

The ITIL Foundation certification is an entry-level qualification in the field of IT Service Management (ITSM). ITIL Foundation Training is designed for individuals who want to gain a basic understanding of the ITIL framework and its key concepts. It covers fundamental principles, terminology, and processes used in ITIL, including service strategy, service design, service transition, service operation, and continual service improvement.

Question 2

Who is eligible for ITIL 4 Foundation certification?

Accepted Answer

The ITIL 4 foundation certification training course is an ideal fit for a wide range of professionals in the IT industry. This includes IT executives, IT architects, operations managers, IT audit managers, IT planners and consultants, database administrators, ITSM trainers, service delivery professionals, quality analysts, application management and development teams, and IT managers. The ITIL 4 foundation certification is open to seasoned IT professionals as well as those who are new to their IT careers.

Question 3

How do I get ITIL Foundation certification?

Accepted Answer

To get ITIL Foundation Certification, you need to go through step by step process-

Step 1: Get trained: Enroll for an upcoming ITIL®4 Foundation training through Simpliaxis - a Certified partner and an Accredited Training Organization (ATO) of PeopleCert. You'll attend a 16-hour training session to sharpen your knowledge.

Step 2: Take the exam: You'll receive the exam preparation material to take the online ITIL® Foundation exam. The exam is a 60-minute, closed-book test, and you must score a minimum of 65% to pass.

Step 3: Receive the certificate: Once you pass the exam, you'll receive the ITIL® Foundation certificate. With this certification, you'll become a leader in your ITSM team!

Question 4

How many hours is the ITIL certification course?

Accepted Answer

For individuals without prior ITIL® knowledge, dedicating 16 hours of focused study is typically sufficient to prepare for and pass the ITIL® Foundation exam. It provides a better understanding of ITIL® terminology and processes.

Question 5

Who will issue ITIL certification?

Accepted Answer

AXELOS issues ITIL (Information Technology Infrastructure Library) certifications, & also the ITIL trademark has been owned by PeopleCert, which is responsible for accrediting training organizations and managing the certification process.

Question 6

What next after the ITIL 4 foundation?

Accepted Answer

ITIL Certification comprises various levels. Upon completing the Foundation Level, professionals can pursue Intermediate and Advanced Level courses for ITIL. For that, the cost is different based on level.

Question 7

Is the ITIL Foundation certification worth it?

Accepted Answer

Yes, getting an ITIL Foundation certification is valuable for IT professionals. It gives you a standardized way to manage IT services, making them more efficient and aligned with business goals. Employers like having ITIL-certified individuals because they can contribute to smooth and effective IT operations, which is good for career growth.

Question 8

Does ITIL certification expire?

Accepted Answer

Yes, the ITIL 4 Foundation Certificate has a validity period. You need to renew it every three years.

Question 9

How to renew ITIL Foundation certification?

Accepted Answer

According to PeopleCert guidelines, the ITIL certification remains valid for three years from the date of issue. Upon expiry, it can be renewed with 60 CPDs to extend the badge's validity for an additional 12 months.

Question 10

What is the cost of the ITIL 4 Foundation exam?

Accepted Answer

The cost for The ITIL4 Foundation Certification exam generally ranges from $150 to $300. The exam has multiple-choice questions answered.

Question 11

What is the exam format for the ITIL 4 Foundation exam?

Accepted Answer

The ITIL 4 Foundation exam is a multiple-choice format that consists of 40 different questions. This is an exam that's a closed book that has a duration of 60 minutes. Each question consists of four choices, each of which is the correct answer. It is possible to take the test on the internet or in person by a recognized training institution or a certification body.

Question 12

What is the Passing Score for the Foundation exam?

Accepted Answer

In order to successfully pass the ITIL 4 Foundation exam, you must score more than 65%; that is, you must be able to answer a minimum of 26 out of 40 questions in the exam.

Question 13

Do you have any prerequisites for the ITIL 4 Foundation certification exam?

Accepted Answer

No, there aren't any conditions to pass the ITIL 4 Foundation certification exam. It's an entry-level certification for those looking to learn IT principles and techniques.

Question 14

How can I get access to the ITIL 4 Foundation exam?

Accepted Answer

It is possible to take this ITIL 4 Foundation exam by signing up for a training program with an approved provider or buying the exam voucher through an organization that certifies, for example, PeopleCert.

Question 15

What is the retake cost for the ITIL Foundation exam?

Accepted Answer

The cost of retaking the ITIL 4 Foundation exam varies according to the provider. In general, retakes can be obtained via PeopleCert with a cost of approximately $195. Certain training companies may provide complimentary retakes with the packages they offer.

Question 16

Is there a preferred currency for payment, especially for international students?

Accepted Answer

While we accept payments in various currencies, we recommend using the currency from where you want to attend the course.

Question 17

Can payments be made online through your website, or do I need to visit a physical location?

Accepted Answer

Payments can be made conveniently through our secure online payment portal on our website. We do not require visiting a physical location for payment.

Question 18

Do you offer any discounts or promotions for early payment?

Accepted Answer

Yes, we offer discounts and promotions for early payments or certain corporate Training. Keep an eye on our website or contact us to get exciting offers.

Question 19

Can I pay for the course in installments, or is full payment required upfront?

Accepted Answer

You have the flexibility to pay for the course either in full upfront or in installments, depending on your preference. To know more details about it contact us.

Question 20

Will I get a refund if I cancel my enrollment?

Accepted Answer

No, refund is not possible. You can reschedule your course. To know more about refunds, visit our Refund Policy.

Question 21

Where will I get my payment receipt?

Accepted Answer

Upon successful completion of payment, you will receive a confirmation email of your payment along with payment invoices.

Question 22

Is there any transaction or processing fee?

Accepted Answer

No, there is no transaction processing fee.

Question 23

What cards do you accept?

Accepted Answer

We accept payments from VISA, Master, Maestro, AMEX, and Discover.

Question 24

What payment options are available?

Accepted Answer

All types of payment methods are available. You can pay Online through Credit Cards, Debit Cards and Net Banking, Direct Bank Transfer/Wire Transfer/Wallet to our account and many more.Other payment options available are stripe, Splitit, PayPal for US & CA regions.

Question 25

What if I miss a class? Are there any money back options?

Accepted Answer

No, you won't get your money back. But, as per your convenience, we can reschedule your training without any extra charges.

Question 26

If I want to know more about Training, whom should I connect with?

Accepted Answer

If you want to know more about the course you can connect us in mail hello@simpliaxis.com or you can call us.

Question 27

Is there any option to complete the Training in the native language if a participant chooses to?

Accepted Answer

English is the preferred language for training delivery. For corporate Training, any language other than English will have to be requested as a custom service. However, this will be subject to additional costs and the availability of a native language trainer. Please note that only official languages will be considered for this request.

Question 28

Can I receive personalized Training at my convenience?

Accepted Answer

Yes, we’ll be posting multiple schedules every week for all the courses. Based on your convenience, you can select the training schedule. Also, we’ve E-Learning programs for popular courses, you can enroll and watch the training modules whenever you want.

Question 29

Where do I find the upcoming schedules of my course?

Accepted Answer

Select the course of your interest from the website and view all the upcoming workshop schedules. You can select your course from the website https://www.simpliaxis.com/

Question 30

After enrollment, can I change the date of my training class?

Accepted Answer

Yes, you can change the date, but you have to inform it 3-4 days before the Scheduled date.

Question 31

Do I get any certificate upon completion of the course?

Accepted Answer

Yes, you will receive a certificate after successful completion of the training course.

Question 32

How do I enroll in the training course?

Accepted Answer

Choose the course of your interest, schedule it at your convenience from our upcoming schedule list, and register for the training by submitting your details. Proceed to make a payment and you will receive a confirmation email of your course enrolment. Or you can connect our career advisors to consult & choose your course.

Question 33

What are the different courses offered by Simpliaxis?

Accepted Answer

At Simpliaxis we provide training for courses of all the in-demand technologies. One can choose a course from Project Management, Agile, IT, DevOps, Business, IT Service Management, Quality Management, etc based on their choice of interest. To know more, please visit https://www.simpliaxis.com/

Question 34

What are the different modes of Training available for Simpliaxis courses?

Accepted Answer

We provide different modes of Training: virtual Online Training, Live Virtual Training, Corporate Training & also E-learning.

Question 35

Do you offer online Training?

Accepted Answer

Yes, For every course, online Training is available.

Question 36

Do you offer corporate Training?

Accepted Answer

Yes, we do provide corporate Training. We customize Training based on our clients' needs.

Question 37

Who are the instructors of my course?

Accepted Answer

All our trainers are highly qualified and certified, having numerous years of experience in the training industry. You can choose your instructors for your course.

Question 38

Is there any discount available for the Simpliaxis courses?

Accepted Answer

Yes, we do provide discounts on multiple courses. Please visit the schedules page to view the available discounts.

Question 39

Whom do I contact if I have more queries regarding my course?

Accepted Answer

You can reach out to our experienced career counselor
or email us on support@simpliaxis.com
or contact any of our phone numbers
or you can chat with us anytime
or visit our contact us page https://www.simpliaxis.com/contact-us

Question 40

Are your courses affordable?

Accepted Answer

Yes, course fees for all technologies are affordable. Along with that, we do provide discounts on various courses.

Question 41

Why should I choose Simpliaxis?

Accepted Answer

Simpliaxis offers personalized corporate training programs designed for enterprise teams seeking to refine their employees' skills in various job processes or roles, whether through in-person sessions or live virtual instruction. Led by our skilled and certified trainers, these certification programs not only elevate learning curves but also empower teams to effectively apply their newfound skills to meet industry benchmarks. With over 40 certification programs available, the impact is profound, evident in a remarkable 45% improvement in employee retention rates. On average, there's been a notable 30% enhancement in both work satisfaction and capabilities, showcasing the tangible benefits of our training initiatives.

Question 42

What is the object of Simpliaxis?

Accepted Answer

To provide high-quality training and help our professional participants & clients to build a high-performing workforce.

Question 43

How much discount will I get if I enroll for the Training?

Accepted Answer

It totally depends upon the course. Please check our website regularly for new offers and discounts throughout the year. You can also chat with one of our career consultants to see if any discounts are available.

Exam Type	Multiple choice questions
No of Questions	40 questions
Exam Duration	60 minutes
Passing Score	65% (26/40 marks required)
Type	Closed book
Cost	Ranges from USD 995-1699 (included with training fee)

Topic	Weight
Key Concepts of Service Management	10%
The Four Dimensions of Service Management	15%
The ITIL Service Value System (SVS)	15%
The ITIL Guiding Principles	14%
The ITIL Service Value Chain	17%
ITIL Management Practices	29%

ITIL® 4 Foundation Certification Exam Format

ITIL 4® Foundation Certification Training

ITIL® 4 Foundation Certification Exam Format

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Essential Aspects of ITIL® 4 Foundation Certification

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