ITIL® 4 Foundation Training and Certification in Cambridge

The ITIL Foundation certification is an entry-level qualification in the field of IT Service Management (ITSM). ITIL Foundation Training is designed for individuals who want to gain a basic understanding of the ITIL framework and its key concepts. It covers fundamental principles, terminology, and processes used in ITIL, including service strategy, service design, service transition, service operation, and continual service improvement.

Achieving the ITIL Foundation certification typically involves taking a training course and passing an exam. The certification is valuable for IT professionals, as it provides a common language and understanding of IT service management practices. It is widely recognized and used globally, making it a valuable credential for individuals working in IT roles or aspiring to do so.

The four modules for the ITIL 4 Managing Professional designation are:

• Create, Deliver, and Support (CDS): This module focuses on integrating different value streams and activities to create, deliver, and support IT-enabled products and services. It covers areas such as service performance, service quality, and improvement methods.
• Drive Stakeholder Value (DSV): This module emphasizes the importance of customer and stakeholder engagement in the delivery and support of products and services. It covers topics such as customer journey mapping, communication, and fostering stakeholder relationships.
• High-velocity IT (HVIT): This module explores the ways in which organizations can operate in a fast-paced, dynamic digital environment. It addresses topics like rapid delivery, agility, and adapting to technological changes to achieve high-velocity IT.
• Direct, Plan, and Improve (DPI): This module focuses on the strategic aspects of ITIL, including planning, directing, and continually improving IT-enabled products and services. It covers areas such as governance, risk management, and measurement of IT services.

ITIL V4 certification in the UK is valid for three years. After this period, renewal is required, and multiple options are available for renewal.

• Collect and record 20 CPD points annually for three consecutive years. These points should be submitted by your most recent exam pass date.
• Retake the same ITIL exam.
• Take another ITIL course and exam within the ITIL 4 qualification scheme.

To get ITIL Certification, you need to go through step by step process-

• Get trained: Enroll for an upcoming ITIL®4 Foundation course through Simpliaxis - a certified partner and an accredited training organization (ATO) . You'll attend a 2-day training session to sharpen your knowledge.
• Take the exam: You'll receive the exam preparation material to take the online ITIL® Foundation exam. The exam is a 60-minute, closed-book test, and you must score a minimum of 65% to pass.
• Receive the certificate: Once you pass the exam, you'll receive the ITIL® Foundation certificate. With this certification, you'll become a leader in your ITSM team!

ITIL 4 certification is highly regarded in the UK, particularly among IT service management professionals. It demonstrates a strong understanding of ITIL principles, practices, and processes, which are widely adopted by organizations to improve service management and delivery. Employers in various sectors, including finance, healthcare, and government, often prefer or require ITIL-certified professionals, making it a valuable credential for career advancement and job opportunities.

With an ITIL 4 Foundation certification in the UK, you can pursue roles such as IT service manager, service desk manager, and IT project manager. This certification provides a solid understanding of IT service management principles and practices, enabling you to contribute effectively to service improvement initiatives within your organization. It also serves as a stepping stone for higher-level ITIL certifications, which can further enhance your career prospects and expertise in the field.

The purpose of ITIL 4 Course is to provide individuals with a comprehensive understanding of the ITIL framework and its best practices for IT service management. ITIL 4 aims to align IT services with the needs of the business, ensuring efficient and effective service delivery. The certification helps professionals enhance their knowledge and skills in areas such as service strategy, design, transition, operation, and continual service improvement, ultimately contributing to improved organizational performance.

In the UK there are no formal requirements for the professionals. But it's always important to have some basic knowledge and understanding of the concepts. Training is given by accredited Training organizer Peoplecert and can be delivered through various formats, including classroom, online, and blended learning. For higher-level ITIL certifications, such as ITIL Managing Professional or ITIL Strategic Leader, candidates must complete the relevant modules and have the ITIL 4 Foundation certification.

In order to maintain your ITIL Certification, you need to renew it every three years. To renew, certification professionals are required to earn a minimum of 20 CPD points annually across different CPD categories for three consecutive years. Upon completion of the three-year period, the certification renewal date will be extended by another three years.