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Cancellation & Refund Policy

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Privacy Policy

Cancellation & Refund Policy

This Cancellation & Refund Policy last updated on Feb 12, 2025

At Simpliaxis, we strive to deliver the highest quality training and customer satisfaction. However, all purchases are final, and refunds will only be considered under specific conditions as outlined below.

1. Cancellation & Rescheduling Policy

1.1. Rescheduling Requests:

  • Candidates may request a change in their training schedule up to 24 hours before the scheduled session
  • Once rescheduled, no refunds will be issued under any circumstances

1.2. Event Postponement or Cancellation by Simpliaxis:

  • If an event is postponed, candidates will be automatically rescheduled to the next available batch at no additional cost
  • If an event is canceled by Simpliaxis, a 100% refund (no transaction cost will be deducted) of the course fee will be issued. However, Simpliaxis is not responsible for any personal expenses incurred (e.g., travel or logistics)

2. Refund Policy

2.1. General Refund Conditions:

If all purchases are final. Refunds are only granted under the conditions below:

  • Refunds will not be processed once a candidate has attended any portion of the training
  • A 10% transaction fee will be deducted from all approved refunds

2.2. Refund Requests:

  • Before 7 Days of Training: 100% refund (minus transaction fees)
  • Between 3-7 Days Before Training: 50% refund (minus transaction fees)
  • Within 3 Days of Training: No refunds will be granted
  • Refund requests submitted within 75 hoursof payment will be eligible for processing based on the above timelines

2.3. No Refunds in the Following Cases:

  • If the participant fails to attend the training without prior notice
  • If the participant has already rescheduled their training
  • If the refund request is submitted after the training start date

3. Refund Procedure

  • Refund requests must be made via email to hello@Simpliaxis.com with proof of purchase and payment details
  • Approved refunds will be processed within 10-15 business days after initiation by Simpliaxis

Note: If the reasons mentioned above do not cover your scenario, drop an email to the support team. We will review your request and revert.

For any queries, please contact our support team at hello@Simpliaxis.com

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Disclaimer : Certified Scrum Master(CSM®),Advanced Certified Scrum Master(A-CSM®), Certified Scrum Professional ScrumMaster(CSP-SM®), Certified Scrum Product Owner (CSPO®), Advanced Certified Scrum Product Owner (A-CSPO®), Certified Scrum Professional Product Owner(CSP-PO®), Certified Scrum Developer (CSD®), Certified Scrum Professional(CSP®), Certified Agile Leadership(CAL-I®,CAL-II®), Scrum Education Units(SEU®),Certified Scrum Trainer (CST®),Certified Enterprise Coach(CEC®), and Certified Team Coach(CTC®), are registered trademarks of Scrum Alliance®.

Profession Scrum Master (PSM-I®, PSM-II®, PSM-III®), Profession Scrum Product Owner (PSPO-I®, PSPO-II®, PSPO-III®), Profession Scrum Developer (PSD-I®), Scaled Professional Scrum(SPS®),Professional Scrum With Kanban(PSK-I®) , Prove your knowledge of Professional Agile Leadership(PAL-I®), Prove your knowledge of Evidence-Based Management™ (PAL-EBM®), Prove Your Scrum with User Experience Knowledge(PSU-I®) and Professional Scrum Trainer(PST®) are registered trademarks of Scrum.org®. SimpliAxis INC is a Professional Training Network member of Scrum.org®.

Certified Business Analysis Professional (CBAP®), Certification of Capability in Business Analysis(CCBA®), Entry Certificate in Business Analysis(ECBA®), Agile Analysis Certification(AAC®), Certification in Business Data Analytics(CBDA®), Certificate in Cybersecurity Analysis(CCA®), Certificate in Product Ownership Analysis(CPOA®) are registered trademarks of International Institute of Business Analysis(IIBA®). SimpliAxis INC is an Premier Level Endorsed Education Provider of IIBA®.

SAFe Agilist Certification (SA®), SAFe Program Consultant Certification (SPC®),SAFe Program Consultant Trainer Certification (SPCT®),SAFe Practitioner Certification(SP®),SAFe Release Train Engineer Certification (RTE®),SAFe Scrum Master Certification (SSM®),SAFe Advanced Scrum Master Certification (SASM®),SAFe DevOps Practitioner Certification(SDP®),Agile Product Manager Certification (APM®),Lean Portfolio Manager Certification (LPM®),Product Owner / Product Manager Certification (POPM®),SAFe Architect Certification (ARCH®),Agile Software Engineer Certification (ASE®) and SAFe Government Practitioner Certification (SGP®), Scaled Agile Framework® and SAFe® are registered trademarks of Scaled Agile, Inc.®. SimpliAxis INC is a Silver Partner of Scaled Agile, Inc®.

DevOps Foundation®, DevOps Leader®, SRE Foundation℠, SRE Practitioner℠, DevSecOps Foundation℠, Continuous Testing Foundation℠, Certified Agile Service Manager®, Continuous Delivery Ecosystem Foundation℠ and Value Stream Management Foundation® are registered trademarks of DevOps Institute. SimpliAxis INC is a Registered Education Partner (REP) of the DevOps Institute (DOI) ®.

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